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A Go-To Guide for Hiring Spatial Data Scientists
17 Sep 2021 at 12:00am

The most mature data-driven organizations use data proactively and intelligently to inform and innovate their business strategies in an ongoing way. They also use data to develop and iterate on their products and services to improve the customer experience.

Data by itself, however, is technically useless.

Fortunately, this is where the true value of data science—and the humans who collaborate with technologies like artificial intelligence (AI) and machine learning (ML)—come into play. We need these technologies to sift, process, and glean insights from data just as much as we need living and breathing humans to interpret those insights and turn them into actionable outcomes. So it goes without saying that today’s savviest businesses need skilled data scientists to help them harness the transformative power of

data to both improve business operations and support customer needs in more timely, relevant, and precise ways.



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Delivering the Continuous, Connected Customer Journey
17 Sep 2021 at 12:00am

Explore how to create a continuous, connected customer journey that optimizes customer engagement and satisfaction in Delivering the continuous, connected customer journey. The eBook offers insights into:

Ensuring an exceptional customer experience using the 5 layers of customer engagement. Identifying the 11 distinct stages of the continuously connected customer journey. Highlighting the questions that will guide each step of the process. Calculating and optimizing customer lifecycle value.

Download the eBook today to get started on your customer journey.



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Ofrecer el Recorrido del Cliente Continuo y Conectado
17 Sep 2021 at 12:00am

Explore cómo crear un recorrido del cliente continuo y conectado que optimice el compromiso y la satisfacción del cliente en la entrega del recorrido del cliente continuo y conectado. El libro electrónico ofrece información sobre:

Garantizar una experiencia de cliente excepcional utilizando las 5 capas de participación del cliente. Identificar las 11 etapas distintas del viaje del cliente continuamente conectado. Destacando las preguntas que guiarán cada paso del proceso. Calcular y optimizar el valor del ciclo de vida del cliente.

Descargue el libro electrónico hoy mismo para comenzar el recorrido de su cliente.



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Driving Revenue Growth with FieldAware
17 Sep 2021 at 12:00am

Founded five decades ago, Meadows Office Interiors creates innovative workspaces that are strategically designed to help customers improve business performance, increase collaboration, realize cost efficiencies and build brand recognition.

Meadows Office Interiors has always had a strong focus on their customer-centric service and delivering exceptional value to their clients. Over the years, Meadows had operated well using manual processes to manage its operations, but the business was expanding rapidly and it soon become clear that more streamlined ways of working had to be introduced.

The company needed better efficiency and control of the workflow, the crews, and their tools. But their existing CRM /ERP system, NetSuite, was very important to them so they wanted to leverage its use and not change their processes too drastically.

FieldAware is a comprehensive cloud-based field service management solution built for extending NetSuite to the field using modern web and mobile technologies that allow organizations to easily and efficiently manage service requests, scheduling, dispatching, invoicing and reporting.



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Tips for Successful Integration
17 Sep 2021 at 12:00am

We live in an increasingly connected world and those who work within field service experience this more than most.

This is because field service operations are increasingly complex with so many elements feeding in to the end-to-end workflow and relating to the wider business management. Not surprisingly, no one single solution can fully address and manage all the aspects in an organization, so integration of systems and solutions with your field service platform is critical to achieving business success.

Integration capability tops software selection criteria consistently for field service leaders. Here we reveal the top tips for successful integration.



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Introduction to Seamless Integration
17 Sep 2021 at 12:00am

Most organizations use multiple systems within their business but can often struggle to share information effectively across them all.

From customer relationship management (CRM) and enterprise resource planning (ERP) solutions to accounting software and more niche technologies, businesses want to invest in the best fit solution for their needs. But there is concern about the cost, implementation and complexity of how they can integrate any new systems they may need with their existing technology.

When integration between these systems isn’t effective, it can mean that systems are used in isolation and data from each one is lost, duplicated or, at worst, simply not reported.

FieldAware is purpose-built to integrate and, once implemented, becomes an enhanced layer on top of your existing systems, extending their power out into the field. You can minimize costs, complexity and time while ensuring your business doesn’t standstill.



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Delivering Exceptional Customer Service and Operational Excellence
17 Sep 2021 at 12:00am

Generator Systems Delivers Outstanding Customer Service with FieldAware and NetSuite

Exceptional customer service is the heart and soul of Generator Systems’ business model. Executives are keenly aware that only by taking care of customers across all aspects of the business—the sale, service, and preventative maintenance of pumps and generators—will the company prosper and grow.

To this end, Generator Systems was looking to improve management of its field service operations. A cumbersome field service solution was hampering its ability to complete, close out, and bill for service calls. The company needed a solution that would increase efficiency, speed customer response times, and help it deliver a great customer experience.



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Dramatically Improve Operational Efficiency - In The Office And In The Field
17 Sep 2021 at 12:00am

Intimus International, wholly owned by PHI Industrial Acquisitions, is a German company with operations headquartered in Markdorf. Intimus is a leader in the Information Security, Information Management and Cash Management Systems Industries, offering products that include everything from industrial paper shredders to high security and large capacity data destruction machines, franking and inserting machines, and cash management machines and safes.

Intimus needed consistent accounting practices and the ability to consolidate accounts across multiple countries; it also needed to more efficiently coordinate and communicate with the field, and to unite and streamline the acquisition and processing of data from the field.

NetSuite brought conformity to accounting and enterprise resource planning across this multi-service engineers, and dramatically accelerated the invoicing process. Together, NetSuite and FieldAware transformed the Field Service workflows in operations and and accounting.



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Webinar on-demand |The Role of E-commerce Packaging in Supply Chain Resiliency
17 Sep 2021 at 12:00am

E-commerce businesses often import high volumes of goods internationally, which has posed numerous struggles and challenges over the past year. As online sellers join the broader supply chain resiliency discussion to avoid further unforeseen disruptions, e-commerce stakeholders find that optimized, sustainable packaging solutions can play a significant role in building agility and resiliency into the overall supply chain.

Building up these capabilities for the goods companies import will translate to enhanced direct-to-consumer (D2C) capabilities over the long-term. Watch the webinar to learn more about the benefits and big picture of more sustainable, more intelligent, and e-commerce-ready packaging solutions. Discussion includes: 

Taking a more holistic view of packaging solutions Incorporating sustainable packaging solutions Challenges currently facing the packaging supply chain Post-pandemic packaging trends

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How to Navigate the New Era of Field Marketing
17 Sep 2021 at 12:00am

Field-marketing strategies may vary, but there are common challenges—from the constant balancing act between Sales and Marketing to limited bandwidth and budget. There's no shortage of obstacles that stand in the way of you hitting your goals. Yet, many field marketers have found success through thoughtful innovation—especially over the past year-plus.

Join us to learn:

How the role of field marketers has evolved and what it looks like today Tactics to overcome the biggest obstacles faced during the ongoing pandemic Game-changing solutions to help you execute successful strategies and meet or exceed your pipeline goals

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